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Privacy Policy

Introduction

The purpose of this Privacy Policy is to set out the manner and purposes for which we will obtain and process your personal information. By using this website, you are consenting to the collection and use of your personal information in the way we describe in this Policy and to our Terms and Conditions.

Who We Are

This website is hosted by 1&1 Interned Ltd and managed by Nova Facilities Management Ltd ( Facilities Services. Registered address: 11 Langton Avenue, London E6 6AN.  We will only collect personal data from you to enable us to respond to a query or to provide a service that has been requested. We obtain, process and store personal information in accordance with the Act and all other applicable UK privacy legislation.

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offer

Obtaining Your Personal Information

We will only collect personal data from you to enable us to respond to a query or to provide a service that has been requested.

Processing Your Personal Information

We will use the personal information that you provide us with to process your order for our products or services and to ensure that any goods ordered are delivered to the address specified.

When you place an order with us we may, if necessary, contact you to confirm that we are fulfilling the order in accordance with your instructions and according to our own high standards. We may also contact you to provide or obtain any other pertinent information concerning your order. When you enquire or provide feedback about our products and services we will use the contact details that you have provided to respond to you. Any feedback that you provide will help us to understand how our products and services are perceived by our customers and which of our products and services are of most interest. We may use such information to tailor our service offerings to suit your needs and improve our product and service offerings for the benefit of our customers generally.

In order to source the product or service that you require and ensure that it is delivered to the delivery address that you have specified as quickly as possible, it sometimes may be necessary for us to pass your delivery address to our internal network or our approved suppliers to enable them to dispatch the goods or deliver the service that you have ordered directly to you. However, your order will always be managed by Nova Facilities Management Ltd and we will only provide our suppliers with the minimum information necessary to facilitate the delivery of the goods to you or service, such as your name, address and the details of the products/services to be supplied. Our suppliers have provided sufficient security guarantees in relation to any personal information that we might provide them with for these purposes and they are required to act only on our instructions in relation to any such information.

Direct Marketing Material

We will use your personal information to keep you informed of products, services and events that we feel may be of interest to you or your business. We may also use your personal information to keep you informed of new and/or existing products/services that are similar to those which you have previously purchased or contracted.

You may at any time ask us to cease or not commence sending you direct marketing material by contacting our customer services division by sending email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Upon receipt of notification that you do not wish to receive marketing material from us, we will action your request within a reasonable time period.

Email Marketing Communications

Nova offers a free email newsletter subscription service to keep you informed of our products and services. All recipients of our newsletter have either consented to receiving such material or have placed an order with us for similar products or services.

We incorporate a tracking system in our email marketing communications which allows us to monitor whether the email has been opened and which links are the most popular. This allows us to tailor and refine our service to ensure that the emails you receive are relevant to your interests.

Where you have consented to receiving email marketing material from us or are currently receiving material relating to similar products or services, you may at any time ask us to cease sending you such material by sending an email to  This email address is being protected from spambots. You need JavaScript enabled to view it.  with the heading unsubscribe.

Cookies

Nova may analyses customer statistics, sales, traffic patterns and related site information. In order to facilitate this, where possible, our web server may automatically recognise the domain name and email address of users of this website, by using cookies.

We may also collect other aggregate information, e.g. information about the pages users access or visit and the transactions they perform there and any other information volunteered by the user. We can also identify the web browser that the user is using and the way in which the user has accessed our website, e.g. via a particular hyperlink or link contained within a marketing email.

The information we collect in this way is used for internal review and improvement purposes, e.g. to improve and/or customise the content, and/or layout of our websites for our users or each individual user. This information is not shared with other organisations for commercial purposes.

Data Protection & Information Security

Our business activities meet the best practice information security standard ISO 27001 and we follow strict security procedures for obtaining, processing and storing the personal information with which we may have been entrusted.

We will not disclose or make your personal information available to a third party (otherwise than where indicated within this Privacy Policy) without your consent.

When the Customers Portal will be available you can help to protect your personal information by ensuring that you keep your login password secure. We also recommend that you log out of your account once you have completed your transaction or enquiry, especially if you are using a shared computer.

We will at your request, provide you with a copy of any personal information that we are holding about you. We will charge an administration fee of £10 on each occasion that such a request is made and we will require you to prove that you are the person who is the subject of the information that we are holding before disclosing it to you.

We will correct or delete any inaccurate information that we are holding about you that is brought to our attention.

Links to Other Sites

This website may contain links to other third party websites with whom we have a relationship. However, we are not responsible for these websites and their privacy practices. We therefore suggest that you read the privacy policy statements on any website that you visit from a link on this site, as their policies and procedures may differ from our own.

Changes to this Privacy Policy

If we decide to change this Privacy Policy we will post the changes here. However, if we intend to make material changes to the way we use your personal information we will seek your consent before doing so.

Contacting Us

Our aim is to ensure that we offer you the very best personal service; the kind of service you want and the products you need. Your views are important to us; it would therefore greatly assist us if you could let us know of any way that we can improve our service to you by contacting us in This email address is being protected from spambots. You need JavaScript enabled to view it.

Thank you for your valued custom.